Frequently Asked Questions

What is the difference between Jacket and Jewel?

Jacket is a slim printed cardboard sleeve. Jewel is the classic clear plastic CD case with a tray and booklet-style artwork. The disc content is the same.

How long does production take?

Products are made to order. Allow 1–3 business days for production before shipment.

How do I track my order?

Use the tracking link in your shipping confirmation email or open your customer account and select the order. Tracking may not appear until the carrier completes its first scan.

Do you ship internationally?

Yes, to the countries available at checkout. International delivery is typically 7–14 business days after dispatch. Customs charges, when applicable, are the buyer’s responsibility.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos so we can review the issue.

Can I request a release?

Yes. Use the Request a release form on the homepage. The most-requested projects help guide future additions.